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Amoktime.com, New York's Biggest and Best Action Figure Super Store
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Directions to Amoktime
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Satisfaction Guaranteed
IF YOU ARE EVER UNHAPPY FOR ANY REASON
WITH YOUR PACKAGE YOU MAY RETURN IT FOR A FULL REFUND. (SHIPPING IS
NON REFUNDABLE) All returns must be made within 7 days of packages
arrival. See Returns.
Who is Amok Time?
Established in
1992, Amok Time has grown into New York's largest action figure
superstore. Our store, and it's employees, have been featured in the
Media by Newsday, The New York Post, Toy Fare Magazine, News 12, The
Sci-Fi Channel, Toy Shop, Chiller Magazine and the Long Island
Press. For more about us See
ABOUT
US.
What's A Super Section, How Do I
Find What I Want?
Easy! When you
visit our home page you will see "Find by Section or Category".
Super Sections are areas where genre specific categories are
grouped. For example if you go to our Star Wars Super Section you
will see featured Star Wars items in the center. On the left you
will see a menu of all categories that pertain to the specific Super
Section chosen, in this case Star Wars. This is the same
throughout all of our Super Sections and make finding what you are
looking for easier. There is also a SEARCH feature on the
upper right bar in case you want to put in a specific product, name
or item number. Our Home Page features the latest News, items
In-Stock and featured Pre-Orders for your review.
When is Amok Time's Web Site
Updated?
Constantly.
Our web site is updated on the average of 2 times a day. If
you would like to stay in touch we recommend you join our E-mail
list. This will keep you posted on the latest news, products
and services Amok Time has to offer .
To
join our E-mail list and see our nondisclosure policy.
How do I order Online?
A. It's Easy! Order
on-line at www.amoktime.com Follow
the simple secure steps and your set.
Our web site is updated daily. We accept Orders 24/7/365.
B. Can't make it to us on-line? Call in your
order/pre-order, 516.520.0975, a friendly Amok Time
sales representative will be glad to walk you thru the easy
order process.
C. Is there an actual store or are you just a mail order
location?
Yes! We have an actual walk-in store as well, Once you come
by you will see what all the hoopla
is about! We are 30
minutes from NYC, centrally located in the heart of Long Island. 5 Miles East
of the Nassau Coliseum and 1 mile east of the Wantagh Parkway, exit number "W3 E".
AMOK TIME
2949 HEMPSTEAD TURNPIKE
LEVITTOWN, NY 11756
When will I get my order?
A. SHIPPING POLICY: In
Stock items are shipped within 24 hours of order placement.
If an order is made on a Saturday or Sunday all
shipping is made on Monday.
All packages usually arrive within 7-14 business days
(Continental US 48 States).
B. All shipping to street addresses made thru UPS.
C. All shipping to P.O. Boxes, Alaska, Puerto Rico, Hawaii,
APO's, FPO's, Made thru USPS.
There is no guarantee for exact delivery date.
D. We do ship WORLD WIDE. Shipping prices and options are
given at the time of your order
on our web site or via e-mail inquiry.
E. Any package that is refused at the time of arrival,
without an RA #(Return Authorization),
will be subject to a 20% re-stocking fee. SEE RETURNS.
How does Pre-Order work?
Pre-ordering means you are
placing an order before an item is released, to guarantee you
receive it at the earliest possible time, at the best possible
price. Important note: After we accept a certain amount of
pre-orders prices for certain items may increase.
Why Pre-Order?
Pre-ordering allows us to
help you get the items you want in the quickest possible time. It
guarantees you will not miss them due to sellouts, which often occur
in the extremely volatile collectible toy market.
When am I charged
for my Pre-Order?
Customers who Pre-order product
by credit card will only be charged when the product is ready to
ship. NEVER BEFORE.
If your credit card declines or is invalid, you will be contacted
via e-mail. You have 48 hours to replace the order with a new credit
card. If we do not hear from you, within 48 hours, your order is
cancelled.
Split Order's: What if
some of my order is in stock now and the rest are
Pre-Order?
Items in stock now are shipped
ASAP, while pre-orders are held till their arrival. Split orders
will incur additional shipping charges.
In order to
receive the most accurate shipping charges we recommend you place
separate orders for in-stock and pre-ordered items, this will give
you an accurate shipping charge for all items ordered regardless of
pre-order or in stock item status.
Sorry pre-orders cannot be held till all items are in
stock. We do this so you get your items in the quickest fashion
possible.
Can I cancel a Pre-Order?
Cancellation of a Pre-order is
just as easy as ordering. Contact us by e-mail or by phone and an
Amok Time sales representative will give you an RA# (RETURN
AUTHORIZATION #). This number is used as a cancellation
confirmation to verify your order was cancelled. If your order has
already been processed, cancellation is impossible. However, you
can still return the order. See " CAN I RETURN AN ORDER".
Can I return an order?
100% SATISFACTION GUARANTEED!
If you are unhappy with any purchase from www.amoktime.com, you can
return it within 7 days of packages arrival.
You will be refunded the full price of the merchandise, as long as
the following requirements are followed:
A. YOU MUST CALL OR EMAIL AND GET A RA# (RETURN
AUTHORIZATION NUMBER) FIRST.
IF YOU DO NOT DO
THIS NO REFUNDS OR EXCHANGES WILL BE MADE.
Returned purchases must be returned within 7 days of
package arrival.
B. The purchase must be in it's original unopened package,
in the same condition as shipped.
For Damages, See " Damages"
C. There are no Refunds or Credits for any shipping charges
in either direction.
D. Any package refused at the time of delivery will be
subject to a 20% re-stocking fee.
E. If these conditions are not met, letters A-D, a 20%
re-stocking fee will be deducted from your
return.
Please send all returns pre-paid and insured to:
Amok time
Attn: Returns Department
2949 Hempstead Turnpike
Levittown, NY 11756
What if my package is damaged?
A. REST EASY, YOU ARE
INSURED. All Domestic shipping charges include insurance charges
via UPS or USPS. WE DO NOT SHIP ANYTHING THAT IS NOT INSURED.
If a damage is incurred you must contact the carrier and file
a claim. UPS customers need to
contact 1-800-PICK-UPS. USPS customers must contact your local Post
Office to file a claim.
Once this is done we will finish the claim and get you a refund which usually
takes 3-14 days.
B. Amok Time INC. is not responsible for any shipping damages
incurred by any method of shipping.
Shipping
Policy:
A. In Stock items are shipped
within 24 hours of order placement. If an order is made on a
Saturday or Sunday all shipping is made on Monday. All packages usually arrive within
7-14
busines days (Continental US 48 States).
B. All shipping to street addresses made thru UPS.
C. All shipping to P.O. Boxes, Alaska, Puerto Rico, Hawaii, APO's,
FPO's, Made thru USPS.
There is no guarantee for exact delivery date.
D. WE SHIP WORLD WIDE. Shipping prices and options are given at
the time of your order on our
web site or via e-mail inquiry.
E. Any package that is refused at the time of arrival, without an RA
#(Return Authorization), will be
subject to a 20% re-stocking fee. SEE RETURNS.
SHIPPING RATES UPS GROUND
ORDERS TOTALING
$0.01-$24.99 add $6.99
$25.00-$49.99 add $8.99
$50.00-$74.99 add $10.99
$75.00-$99.99 add $12.99
$100.00-$199.99 add $16.99
$200.00-$299.99 add $19.99
$300.00-$399.99 add $29.99
$400.00-$499.99 add $39.99
$500.00-$599.99 add $49.99
$600.00-$699.99 add $59.99
$700.00-$799.99 add $69.99
$800.00-$899.99 add $79.99
$900.00-$999.99 add $89.99
$1000.00 and up add $99.99
UPS SECOND DAY AIR ADD $25.00
UPS NEXT DAY AIR ADD $40.00
All RATES LISTED HERE ARE
APPROXIMATE OVERSIZE ITEMS MAY NOT BE ABLE TO BE CALCULATED THRU
THIS METHOD. EXACT COSTS WILL BE GIVEN AT THE TIME OF YOUR ON
LINE ORDER PLACEMENT AND MAY VARY SLIGHTLY. IF YOUR SHIPPING IS
INCORRECT YOU WILL GET AN EMAIL TO GIVE YOU THE CORRECT PRICING.
IF THERE IS A DISCREPANCY YOU WILL BE EMAILED TO CONFIRM THE CORRECT
CHARGES BEFORE ANYTHING IS CHARGED TO YOUR CREDIT CARD. PLEASE
NOTE BECAUSE OF DIMENSIONAL UPS RATES WHOLESALE ORDERS DO NOT APPLY
TO THIS. ALL WHOLESALE ORDERS WILL BE EMAILED AND SENT A SHIPPING
QUOTE BEFORE ANY CHARGES ARE MADE. |
