New comics arrive every Wednesday!
Our Web site is open for orders 24/7/365
Directions to Amok Time New
York's Action Figure Super Store!
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SATISFACTION
GUARANTEED
OUR GUARANTEE TO OUR CUSTOMERS! |
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SATISFACTION
GUARANTEED |
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IF YOU ARE
EVER UNHAPPY FOR ANY REASON WITH YOUR PACKAGE YOU MAY RETURN IT
FOR A FULL REFUND. (SHIPPING IS NON REFUNDABLE) All returns must
be made within 7 days of packages arrival. See Returns. |
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Frequently
Asked Questions: FAQ's |
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WHO
IS AMOK TIME?
Established in 1993, Amok Time has grown into New York's largest
action figure superstore. Our store, and it's employees, have
been featured in the Media by Newsday, The New York Post, Toy
Fare Magazine, News 12, The Sci-Fi Channel, Toy Shop, Chiller
Magazine and the Long Island Press. We specialize in Star Wars,
Super Heroes, Monsters, Planet of the Apes, Transformers, Lord
of the Rings, G.I. JOE, Nightmare Before Christmas, and Sideshow
Collectibles.
Good Prices, Great Service, Greatest Selection!
HOW DO I
ORDER ON-LINE?
A. It's Easy! Order on-line at
www.amoktime.com Our web site is updated daily. We accept Orders and Pre-orders 24 hours a day, 7 days a week, 365 days a year!
B. Can't make it to us on-line? Call in your order/pre-order,
516.520.0975, a friendly Amok Time sales representative will be
glad to walk you thru the easy order process.
C. Is there an actual store or are you just a mail order
location?
Yes, we have an actual walk-in store as well! We are 30 minutes
from NYC, centrally located in the heart of Long Island. 5 Miles
East of the Nassau Coliseum and 1 mile east of the Wantagh
Parkway,
Exit number "W3 E".
AMOK TIME
2949 HEMPSTEAD TURNPIKE
LEVITTOWN, NY
11756
Directions to Amok Time New
York's Action Figure Super Store!
WHEN WILL I GET MY ORDER?
A. SHIPPING POLICY: In Stock items are shipped within 24 hours
of order placement. If an order is made on a
Saturday or Sunday
all shipping is made on Monday. All packages usually arrive
within 7-14 business days
(Continental US 48 States).
B. All shipping to street addresses made thru UPS.
C. All shipping to P.O. Boxes, Alaska, Puerto Rico, Hawaii,
APO's, FPO's, Made thru USPS.
There is no guarantee for exact
delivery date.
D. We do ship WORLD WIDE. Shipping prices and options are given
at the time of your order on our web site or via
e-mail inquiry. Amok time
is not responsible for any taxes or duties made for any
shipment outside of the U.S.
E. Any package that is refused at the time of arrival, without
an RA #(Return Authorization), will be subject to a 20%
re-stocking fee. SEE RETURNS.
F. SHIPPING RATES FOR UPS GROUND. Listed rates are approx
actual rates are given online when order is placed.
ORDER TOTAL
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$0.01-$24.99
add $7.99
$25.00-$49.99 add $8.99
$50.00-$74.99 add $10.99
$75.00-$99.99 add $12.99
$100.00-$199.99 add $16.99
$200.00-$299.99 add $19.99
$300.00-$399.99 add $29.99
$400.00-$499.99 add $39.99
$500.00-$599.99 add $49.99
$600.00-$699.99 add $59.99
$700.00-$799.99 add $69.99
$800.00-$899.99 add $79.99
$900.00-$999.99 add $89.99
$1000.00 and up add $99.99
UPS SECOND DAY AIR ADD $25.00
UPS NEXT DAY AIR ADD $40.00
All RATES LISTED HERE ARE APPROXIMATE
EXACT COSTS WILL BE GIVEN AT THE TIME OF YOUR ORDER PLACEMENT. |
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HOW DOES A
PRE-ORDER WORK?
Pre-ordering means you are placing an order before an item is
released, to guarantee you receive it at the earliest possible
time, at the best possible price.
WHY PRE-ORDER?
Pre-ordering allows us to help you get the items you want in
the quickest possible time. It guarantees you will not miss
them due to sellouts, which often occur in the extremely
volatile collectible toy market.
WHEN AM I CHARGED FOR MY PRE-ORDER?
Customers who Pre-order product by credit card will only be
charged when the product is ready to ship. NEVER BEFORE!
If your credit card declines or is invalid, you will be
contacted via e-mail. You have 48 hours to replace the order
with a new Credit card. If we do not hear from you, within 48
hours, your order is cancelled.
PRE-ORDER RELEASE DATES
All product
release dates listed on Amok Time are tentative.
Amok Time has no control when an item is released. All release
date info listed on our site is from the manufacturers and
suppliers of listed items. For the latest release info
join our Emailing list for the latest updates and
news.
WHAT IF SOME OF MY ORDER IS IN STOCK NOW AND THE REST IS A
PRE-ORDER?
Items in stock now are shipped ASAP, while pre-orders are held
till their arrival. Split orders will incur additional shipping
charges.
CAN I CANCEL A PRE-ORDER?
Cancellation of a
Pre-order is just as easy as ordering. Contact us by e-mail or
by phone and an Amok Time sales representative will give you an
RA# (RETURN AUTHORIZATION #). This number is used as a
cancellation confirmation to verify your order was cancelled.
If your order has already been processed, cancellation is
impossible. However, you can still return the order. See "CAN
I RETURN AN ORDER".
CAN I RETURN AN ORDER?
100% SATISFACTION GUARANTEED!
If you are unhappy with any purchase from www.amoktime.com, you
can return it within 7 days of packages arrival.
You will be refunded the full price of the merchandise, as long
as the following requirements are followed:
A. YOU MUST CALL OR EMAIL AND GET A RA# (RETURN AUTHORIZATION
NUMBER) FIRST.
FAILURE TO DO THIS AND NO REFUNDS OR EXCHANGES
WILL BE MADE.
Returned purchases must be returned within 7 days of package
arrival.
B. The purchase must be in it's original unopened package, in
the same condition as shipped.
For Damages, See " Damages"
C. There are no Refunds or Credits for any shipping charges.
D. Any package refused at the time of delivery will be subject
to a 20% re-stocking fee.
E. If these conditions
are not met, letters A-D, a 20% re-stocking fee will be deducted
from your return.
Please send all returns pre-paid and insured to:
Amok time
Attn: Returns Department
2949 Hempstead Turnpike
Levittown, NY 11756
DAMAGES, WHAT IF MY PACKAGE IS DAMAGED?
A. REST EASY, YOU ARE INSURED. All Domestic shipping charges
include insurance charges via UPS or USPS. WE DO NOT SHIP
ANYTHING THAT IS NOT INSURED. If a damage is incurred you must
contact the carrier and file a claim. UPS customers need to
contact 1-800-PICK-UPS. USPS customers must contact your local
Post Office to file a claim. Once this is done we will finish
the claim and get you a refund which usually takes 3-14 days.
B. Amok Time INC. is not responsible for any shipping damages
incurred by any method of shipping.
IMPORTANT INFO FOR ALL INTERNATIONAL SHIPMENTS
Amok Time Ships worldwide for over 12 years. We
will take special care of all international customers.
All international orders are shipped fully insured with
tracking info. Amok Time will not lower or falsify any
documents regarding value or contents. You will be emailed
the tracking information once your order is shipped. It is
up to you, the customer, to track a package and pay any needed
duties or taxes upon receipt in accordance with your government.
If any order is refused once it is shipped and is returned to us
THERE WILL BE NO REFUND FOR THE ITEM, SHIPPING AND YOUR
CREDIT CARD WILL BE CHARGED FOR ANY FEES FOR IT'S RETURN TO US.
Please understand Amok time has no control over duties, fees or
taxes levied by any government. If you have questions
about this please contact your local postmaster before you
order.
This policy will not be changed or altered for any circumstance.
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Items
listed on this site may have small parts and therefore may
present a choking hazard to children under 4 years of age.
In ordering from Amok Time you are agreeing to these terms. |
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We would like
to thank our Customers, Vendors, Friends, and Families for
allowing us to turn a dream into reality.
God Bless America,
Paul James Lazo
President
Amok Time |
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